Innovation is the fulcrum of one of six missions that make up the National Recovery and Resilience Plan in Italy. The reforms that are coming into force concern civil justice and recruitment within the public administration. The common denominator for these reforms is SPEED, aiming at reducing process times and streamline access in the administration.

Fun, humour and laughter are the real drivers of success. In finance and banking where the product, money, is rather generic, the focus needs to be on services and experiences around the service delivery. Trying to see the funny angle of any problem reminds us that business is a game, which benefits from the good mood of the players.

The Next Generation EU is a program of unprecedented ambition that includes investments and reforms to accelerate the ecological and digital transition; improve the training of male and female workers; achieve more gender, territorial and generational equity. Italy is the first beneficiary and intends to direct these resources to make our country an example of sustainable recovery.